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    This page contains answers to technical questions or problems encountered by our users.  If you do not find the answer to your specific problem please contact support

    Question Answer
    What type of browser do I need You can use any of the popular browsers out there.  If you are on an Apple, then Safari would work fine. 
    How can I upgrade from the free version You can upgrade from the free version by Clicking Here.   Your account and all the information in it will remain the same. 
    Can I use my Apple computer This is a web application.  It runs on any computer/handheld/mobile that has a web browser.  From Windows, to Linux, Apple, Ipads, Iphones, Droid smart phones they are all supported.
    How do I upload my school facilities In the Configure menu, choose the "Upload Facilities" button.  You can download a sample file to show you what the format should look like.  The files are in CSV format and can be edited using any Database Management software such as Access or Spreadsheets such as Excel.  To download the sample now, click here
    How do I upload my students In the Configure menu, choose the "Upload Students" button.  You can download a sample file to show you what the format should look like.  The files are in CSV format and can be edited using any Database Management software such as Access or Spreadsheets such as Excel.  To download the sample now, click here
    How do I zoom to a box Hold the Shift key down while dragging a box using the left mouse button.
    What does Street view not available mean Google is actively capturing street views for the entire world.   However, in some areas in the US, that work is still not complete.  In those areas, we can not display the street view and therefore show a message indicating that the street view is not available. 
    How do I customize the software to my school district's boundary Zoom to your school district boundary using the map, then in the Configure menu, Click the "Set Initial Extent" button.  Now every time you log in, that extent will be your starting point.
     

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